Job Description:

• Manage and confirm room and event reservations accurately and efficiently.
• Collaborate with clients to understand their event needs and handle bookings, cancellations, or modifications.
• Provide information about availability, rates, promotions, and event packages.
• Coordinate event logistics, including venue setup, catering, and vendor management.
• Serve as the primary point of contact for guests and clients, ensuring a seamless booking and event experience.
• Handle any issues or emergencies that arise during the planning or execution phase.
• Maintain detailed records of reservations, events, and client preferences for future reference.

Requirements:

• High school diploma or equivalent; a degree in Hospitality or Event Management is a plus.
• 2+ years of experience in reservations, event coordination, or a similar role.
• Strong organizational and multitasking skills to handle bookings and event logistics simultaneously.
• Excellent communication and customer service skills.
• Proficiency in reservation and event management software.
• Ability to remain calm and problem-solve under pressure.
• Attention to detail and a proactive approach to client needs.